Air Conditioning Servicing & Cleaning in Perth

A service helps keep a working air conditioner clean and catches problems that are starting to show.

It is not the same as finding the cause of a breakdown. Tell us if your system has stopped cooling or is leaking water. Tell us about any error on the controller or a breaker that keeps tripping. We can then allow for fault finding instead of arriving for a routine clean.

Malaga-based · Servicing Perth · Licensed electrical and refrigeration work

What a service includes

We first run the air conditioner and see how it is working. We check whether the airflow feels normal. We listen for any unusual noise. We also make sure the controller responds as it should.

We then clean the filters and the parts inside the unit that we can safely reach. One of these parts is the coil, which makes the air hot or cold. Another is the fan that moves air into the room.

We check the tray that catches water and the drain that carries that water outside. If the drain is accessible, we clean or clear it as needed.

We also check the outdoor unit. We clean its coil where practical. We clear anything that is blocking the airflow around the unit.

Once the cleaning is finished, we run the system again. We’ll tell you what we cleaned. We’ll explain the condition of the system and point out anything that needs a separate repair.

Choosing a standard service or deeper clean

Not every air conditioner needs the same level of cleaning.

Standard service

A standard service suits a system that is working normally but has become dusty or is due for attention. It covers routine checking and cleaning of the parts we can reach without pulling the whole unit apart.

This is often enough when the filters are dirty or the airflow has slowly dropped. It is also a sensible place to start if the system has not been looked at for a while.

Deeper clean

Some units have heavy dirt behind the filter. The fan may be coated with it. The same dirt can collect on the coil or around the water tray.

Reaching these areas can mean taking off more covers. We may also need to protect the wall and floor while we wash the affected parts.

That work takes longer than a standard service. We’ll show you why it is needed and confirm the extra work before we go ahead.

Signs that servicing is due

A gradual drop in airflow can mean the filters or other parts are dirty. A musty smell when the unit starts can also point to dust and moisture inside it. You may be able to see dirt on the filters or around the air outlet.

A sudden change is different. A unit that stops cooling may have a fault. Water leaking indoors or ice forming on the unit also needs more than a routine clean. The same applies if the controller shows an error or a breaker trips. A new grinding or electrical buzzing sound needs to be checked too.

Tell us about these signs when you contact us. We may need to book air-conditioning fault finding and repairs rather than a normal service.

Safe homeowner cleaning

For many systems, the filter is the main part you can clean yourself. Check the instructions for your model before removing it. The instructions will show you how to switch the unit off. They will also show you how to remove and clean the filter without causing damage.

Stop at the parts that the maker says the owner can remove. Do not take off internal covers or spray household cleaner or fragrance into the unit. Water and electrical parts are a dangerous mix.

Leave the sealed cooling pipes alone as well. They contain refrigerant, which is the fluid the system uses to move heat in or out of your home.

If you need a high ladder or have to enter the roof space to reach the filter, leave it for someone with the right access equipment.

Split-system servicing

A wall-mounted split system has one unit inside and one outside. We service both parts. Inside, we clean the filter first. We then clean the coil and fan where we can reach them. We also check the drain. Outside, we check that the unit is clean and has room to move air.

If you have more than one split system, tell us how many indoor and outdoor units you want serviced. A photo of each unit helps us see whether any of them are high on a wall or hard to reach.

Multi-head systems

A multi-head system has several indoor units connected to one outdoor unit. The indoor units share some of the same equipment, so this is different from servicing several separate split systems.

Tell us how many indoor units you have and where they are. If something has changed, let us know whether it affects one room or the whole system. We also need to know where the outdoor unit is so we can allow for access.

Ducted air conditioning servicing

A ducted system uses one central unit to send air through ducts to several rooms. The large grille inside your home draws air back to the unit. This is called the return-air grille, and it usually holds the main filter.

We can check the filter and make sure the controller works. We also check the drain and both main units. We can test the zones that open or close airflow to different parts of the home. What we can reach depends on the roof or ceiling access at your property.

Tell us if one room is not heating or cooling properly. A problem in one area may need more than filter cleaning.

A normal ducted service does not include cleaning every duct. If you are worried about dirt, damage or mould inside the ducts themselves, say so when you book. We can explain what can be inspected and whether you need a separate duct-cleaning service.

Musty smells and visible mould need separate assessment

Water forms on the cold coil while your air conditioner is cooling. The water should fall into a tray and run away through the drain.

When dust stays damp inside the unit, you may notice a musty smell. Cleaning the affected parts can help when the smell is coming from the air conditioner.

The unit is not always the source of mould or dampness in a home. Mould that returns on a wall or ceiling may have another cause. A problem that appears in several rooms also points to a wider source of moisture. Soft duct material may need separate attention if mould has spread into it.

We cannot promise to sterilise your home or remove every smell. We can show you what we find inside the air conditioner and explain what we can clean or repair.

Service intervals depend on use and conditions

There is no single service schedule that suits every air conditioner. Start with the instructions for your model, especially for filter cleaning.

A unit that runs most days through summer will usually need attention sooner than one used only now and then. A dusty home can make the filters dirty more quickly. Nearby building work can do the same. Pet hair can also collect on the filter. A drain that has blocked before may be worth checking more often.

The filters usually need cleaning more often than the rest of the system. If you are unsure, we can look at how you use the air conditioner and what we find during the visit.

What affects the service scope

Ducted, evaporative and wall-split hydro-clean services each have a different standard scope, and we'll confirm the cost with you before you book.

The number and type of systems, safe access and the level of cleaning still matter. A high wall, stairwell, roof-mounted unit or restricted roof space may require a different scope. We confirm that before you book.

A routine service does not include fault-finding, parts or repairs unless we say it does. If the system has stopped cooling, is leaking, tripping or showing an error, tell us so we can allow for the right visit.

Faults discovered during maintenance

Cleaning cannot fix a broken part. A damaged drain may need to be repaired. A fan that has failed may need a new part. If the controller is faulty, we need to find the cause.

We’ll stop and explain what we found before starting any of that work.

The same applies if there is an electrical problem or a fault in the sealed cooling circuit. Those jobs need their own checks and may need parts.

We will confirm the extra work and price before carrying out a repair that was not part of the service you booked.

The service itself is covered by our own workmanship warranty. If something goes wrong because of work we did, we come back and fix it at no extra charge. See our warranty FAQ for the full terms.

Information for a servicing quote

Start with your suburb and the number of air conditioners you want serviced. Tell us whether they are wall splits, a multi-head system or ducted air conditioning. If you are not sure, send a photo and we can help identify them.

Take one photo of each indoor unit and one of each outdoor unit. Try to show where each unit sits, not just a close-up. We can then see if an indoor unit is high on a wall. We can also see if the outdoor unit has tight side access or sits on a roof.

Tell us when the system was last serviced, if you know. Describe what has changed in your own words. A photo can help if you can see water or ice. You can also send a photo of any error on the controller. For a ducted system, include a photo of the controller and the return-air grille.

You do not need to climb up to read a model number. Send it only if you can reach it safely.

Request air-conditioning servicing

Send us a description and a few photos and we’ll help work out whether you need routine servicing, a deeper clean or fault diagnosis.