Perth electrical & aircon help
Are quotes free, and when is there a call-out or diagnostic fee?
Quotes are free when they can be prepared from photos and a description sent by email. If a job needs an on-site visit to be quoted, or something has stopped working and needs diagnosing, we'll always tell you before any visit fee applies — and it's deducted from your final invoice if you go ahead with the work.
Free quotes vs. an on-site visit
Most quotes can be prepared from a suburb, property details and a few photos sent by email or through our contact form. We’ll confirm whether that’s enough or whether the job needs an on-site look before we can price it.
When an on-site visit is needed
If a job can’t be quoted from photos alone, we attend, take measurements and put together a tailored, itemised quote. Any visit fee is confirmed with you first, and it comes off your final invoice if you go ahead.
When a diagnostic visit is needed
This is different from a quote visit. If something is broken and needs diagnosing, the fee covers our attendance and the first 30 minutes of fault-finding. Once we’ve diagnosed the issue, we’ll give you a repair or replacement cost, and that fee counts toward the repair.
Last updated 30 August 2026
Published by Neighbourhood Electrical & Air · Editorial process and corrections
Reviewed by Sefedin Hasanovic. Next content review due 28 February 2027.